DEPARTURE & ARRIVAL

Departures from New Jersey to Poland take place weekly. Air cargo always leaves on Friday, and sea cargo leaves once the container is completely filled up. Until this point, your parcel will be held in a shipping port or warehouse.

Once they have departed from the US, airplane parcels arrive in Poland the next day, and parcels departing by boat will take approximately 3 weeks to arrive. After arriving in a warehouse in Poland, the following steps will occur:

• • All packages will be screened and go through local customs. It is at this stage that the recipient may receive a notice that they must pay taxes on the parcel(s), depending on the contents. Please note: as of July 1st, 2021, the European Union has introduced new import laws that require much stricter regulations, and may cause potential delays. For more information, check our Taxes & Customs page.
  • After passing through customs duties, the package(s) will be handed over to a local courier (FedEx, DPD, GLS) for door-to-door delivery. Delivery can take up to a week, depending on the distance of the destination from the warehouse.
  • The recipient will receive a phone call from the courier 24-48 hours before they deliver the parcel(s), and they will be required to provide a signature and/or ID upon delivery. Operating hours vary among different couriers, but typically the parcels will be delivered from 8am-10pm local time.
  • For parcels headed to Eastern Europe and Asia – depending on the exact location, it might not be possible to perform door-to-door delivery. If the location is very remote or in a small village, you will be asked to provide the address of a local post office from where the recipient will be required to pick up the package.

Don’t forget, you can always track the exact status of your package online. For more information and step-by-step instructions, please visit our Tracking page.

If you have any additional questions, check out our FAQ or contact us using the form below.