WHY WAS MY PARCEL WITHHELD BY CUSTOMS ?

All shipped parcels are subject to custom duty control. If your parcel was withheld this means Customs officers may need clarification on the value of the items shipped, thus imposing a custom duty if the item is dutiable. Please be advised to keep all the receipts, invoices or other documents that may be used as proof for Customs showing the value of shipped items.

Each case is different, and to best advise you, please contact:

Customs office in Czestochowa – Karex directly over the phone (34) 365-9051 or e-mail: [email protected]

Please be advised that Karex and Customs office are two separate entities that are located in the same building.

Custom office in Warsaw – POLSPED PACZKA, directly over the phone 666 876 306, or e-mail: [email protected]

Fabko Retail Inc. neither represents Customs, nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.